Terms and Conditions

Last Updated: November 2024

Welcome to Mamasun Ceramics! By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before purchasing products or using our services. If you do not agree with these terms, please do not use this website.

1. Introduction

Mamasun Ceramics is a Brooklyn-based ceramics business owned and operated by Soleil Carlos. Our website, www.mamasunceramics.com, provides access to our unique, handmade ceramic products. By using this website, you acknowledge and agree to these terms.

2. Disclaimer of Warranties

Mamasun Ceramics makes every effort to ensure that our products and website meet high standards. However, we make no warranties or representations regarding the accuracy, reliability, or availability of our products or website content. All items are provided “as is,” without any express or implied warranties, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

3. Limitation of Liability

To the fullest extent permitted by law, Mamasun Ceramics shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from the use of our products or website. Our liability is limited to the total value of the purchased item(s). Users agree to use the website and our products at their own risk.

4. Assumption of Risk

By purchasing our handmade ceramics, you understand that slight variations in size, color, and texture are inherent to the creative process. Mamasun Ceramics is not liable for dissatisfaction due to these natural variations. Users are responsible for following care instructions provided with each item and understand that damages from improper care are not grounds for a refund or replacement.

5. Use of the Website

Users must be at least 18 years old to purchase products on our website. Unauthorized access or use of our website is prohibited. Any illegal or unauthorized use may result in termination of your access and possible legal action.

6. Products and Services

Each piece at Mamasun Ceramics is individually handcrafted. Variations in color, shape, and size are natural and part of the artisanal process. Product descriptions, images, and details are provided for informational purposes only.

7. Ordering Process

Orders placed on our website are considered an offer to purchase. Mamasun Ceramics reserves the right to accept or decline orders. If we cancel an order, any payment received will be promptly refunded. Prices and availability are subject to change without notice.

8. Pricing, Taxes, and Payments

All prices are listed in U.S. dollars. Applicable sales taxes and shipping fees will be displayed at checkout. Mamasun Ceramics reserves the right to change pricing at any time. We accept major credit cards and other payment methods shown on our website.

9. Shipping and Delivery

Estimated shipping times are provided at checkout; however, Mamasun Ceramics is not liable for delays caused by shipping carriers, natural events, or customs delays for international shipments. All shipping costs are the customer’s responsibility, including any additional fees or duties for international orders.

10. Returns, Refunds, and Exchanges

Due to the unique and handmade nature of our products, we only accept returns if the item arrives damaged. To initiate a return or exchange, please contact us within 14 days of receiving your order, with photos and descriptions of the damage. Items damaged from improper use or care will not be refunded or replaced.

11. Intellectual Property

All website content, including images, designs, logos, text, and product descriptions, is the exclusive property of Mamasun Ceramics and protected by intellectual property laws. Unauthorized use or reproduction is strictly prohibited.

12. User-Generated Content and Feedback

If users provide any comments, suggestions, or feedback to Mamasun Ceramics, they grant Mamasun Ceramics the right to use and incorporate such feedback into our business without restriction or compensation.

13. Privacy Policy

We respect your privacy. For details on how we handle and protect your information, please review our Privacy Policy.

14. Indemnification

By using our website and purchasing our products, you agree to indemnify and hold Mamasun Ceramics harmless from any claims, damages, or expenses (including attorney fees) arising from your violation of these Terms and Conditions or your misuse of our website and products.

15. Force Majeure

Mamasun Ceramics shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, natural disasters, pandemics, governmental actions, labor strikes, and interruptions in supply chains. In such cases, our obligations will be suspended for the duration of the event.

16. Right to Refuse Service

Mamasun Ceramics reserves the right to refuse service, cancel orders, or limit quantities at our discretion, including cases where we believe the order is placed fraudulently or otherwise violates these Terms and Conditions.

17. No Resale Policy

Products purchased from Mamasun Ceramics are intended for personal use only and may not be resold or distributed for commercial purposes without express permission. We reserve the right to limit or refuse orders suspected of being intended for resale.

18. User Responsibility for Accuracy of Information

Customers are responsible for providing accurate information at checkout. Mamasun Ceramics is not liable for delays or issues arising from incorrect information, including but not limited to shipping addresses.

19. Product Safety Disclaimer

Mamasun Ceramics’ products should be handled with care. Certain items may be fragile or intended for decorative purposes only. Mamasun Ceramics is not responsible for injury or damage resulting from misuse or failure to follow provided care instructions.

20. Amendments to Terms

Mamasun Ceramics reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page, and users are responsible for reviewing them periodically. Continued use of the website after changes implies acceptance of the updated terms.

21. Governing Law and Jurisdiction

These terms are governed by the laws of the State of New York. Any disputes shall be resolved exclusively in the courts located in New York, New York.